videoscreensfaq

Problems with our Android games? Read on!
There are two main problems that can occur when trying to get apps up and running on an Android device - failure to download, or failure to install.
Simple things to try first..
- Make sure you're connected to wifi.
- Restart your device.
- Unmount and remount your SD card.
If your order is stuck on "authorizing"...
It's possible that your order has failed, either because your card did not authorize, or google checkout has had an internal failure of some sort. If you need assistance in such a situation, send us your order number.
If you get a message about an incorrectly signed package...
This appears to be a bogus error message which crops up very rarely during installation. Some users have told us that attempting to install the app with their SD card ejected resolves the issue. It should be possible to then move the app's data to your SD afterwards.
Download problems might be related to the device's download cache being restricted.
This makes apps over a certain size unable to complete. On many Samsung Devices (such as the original Galaxy S) you must have the latest version of Android installed (ideally gingerbread) or you won't be able to download apps over 30mb.
Devices that are running mods such as CM7 can also have problems with their download cache. Here's a link to a solution on the CM7 forums for such an issue.
It's also possible that even though your SD card shows sufficient space available, other apps on your device are actually using that space with their own cached data. This is particularly common with apps like Facebook, which store tons of photos and other data in a temporary cache which can build up to massive proportions over time. To manually clear the cache from other apps, go to "Manage Apps" in your phone's settings, select the offending apps and choose "clear cache".
If none of the above applies to your situation, you may try to sideload the app from another device, or acquire it from the Amazon App Store if you're located in the US.
Sometimes apps will successfully download, but fail to install.
It's usually the fault of a temp file on your SD card which interferes with proper installation. Usually this is accompanied with an error code of 18. Here's how to fix it:
1. Connect your device to your computer.
2. Mount the device as a USB Drive.
3. Go to the '.android_secure' folder and delete the 'smdl2tmp1.asec' file
4. Unmount the device and try to install the game again.

 

More Questions? - e-mail us!
 

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